I think internal communication is super important and most EMRs don't do very well with it.
Real time communication is usually poorly done, if at all.
Certainly it would be fruitful for Synapse to show it's strength by doing well in this regard.
Problem is that your Office runs differently than most and it's hard to convince you of the needs.
and then the communication needs of a multi-doctor office are different from solo doc offices.
I think there is a market for doctors that really dont even want an EMR, but just communication tools.